Tenura | Anti-slip and grip for independent living

Privacy policy

What personal information about customers does tenura.co.uk gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at tenura.co.uk. Here are the types of information we gather.

Information you give us: We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.

Automatic information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses tenura.co.uk or advertisements and other content served by or on behalf of tenura.co.uk on other web sites.

E-mail communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from tenura.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers 

Information from other sources: We might receive information about you from other sources and add it to our account information.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser, personalised advertisements on other web sites and storage of items in your shopping cart between visits. 

The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on's settings or visiting the web site of its manufacturer. However, because cookies allow you to take advantage of some of tenura.co.uk essential features, we recommend that you leave them turned on.

Cookies used

Google Analytics
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Follow the link below for Googles Privacy Policy

http://­www.­google.­co.­uk/­intl/­en/­analytics/­pri­vacy­over­vi­ew.­html

To opt out of being tracked by Google Analytics across all websites visit http://­tools.­google.­com/­dlpage/­gaoptout.

E Commerce Cookies:
 

Needed for PHP functionality to work:

PHPSESSID
 

Used for keeping track of what is in your basket:

SHOPID
 

Related to your customer account, no personal information is stored in this cookie:

customerID
 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://­www.­al­la­bo­ut­co­oki­es.­org

Does tenura.co.uk share the information it receives?

Information about our customers is an important part of our business; we do not sell, rent or give information to other companies. Simple as that!

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We do not store any credit card information, all transactions are processed directly by RBS Worldpay or Google checkout, the credit card details you enter are input directly into one of their websites. Tenura.co.uk do not have access to any of your credit card details, this ensures you have peace of mind when shopping with us.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which information can I access?

Tenura.co.uk gives you access to a broad range of information about your account and your interactions with tenura.co.uk for the limited purpose of viewing and, in certain cases, updating that information.

What choices do I have?

The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on's settings or visiting the web site of its manufacturer. However, because cookies allow you to take advantage of some of tenura.co.uk essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use any tenura.co.uk products and services that require you to sign in.

Are children allowed to use tenura.co.uk?

Tenura.co.uk will sell products to children. But our products must be purchased by adults. If you are under 18, you may use tenura.co.uk only with the involvement of a parent or guardian.

Conditions of use, notices, and revisions

If you choose to visit tenura.co.uk, your visit and any dispute over privacy is subject to this notice. If you have any concern about privacy at tenura.co.uk, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our privacy notice and the conditions of use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes. Unless stated otherwise, our current privacy notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Links

Our website contains links to other websites. We cannot be responsible for the privacy policies on other sites, we advise you to read the privacy statement of every website that collects your personal information.